Tracking & Deliveries

Questions about our delivery services

Do you offer free standard delivery?

We charge a flat-rate shipping fee of $19.95 for orders under 5 kg. Flat-rate shipping fee of $35.00 for order under 10 kg. Flat-rate shipping fee of $45.00 for order under 15 kg. Flat-rate shipping fee of $95.00 for order over 16 kg. Flat rates Shipping is for All Orders inside Australia. If the actual cost is way over the flat rate cost, customer service will contact you to pay the difference.

Oversize or Overweight items (like Aquariums, Skimmer or Salt etc) incur an additional shipping charge, customer service will contact you to pay the difference.

How long will it take to deliver my order?

Our standard delivery time frame is 2–14 working days (Mon–Fri):
~ 3 working days: VIC
~ 3 working days: NSW, ACT, SA
~ 8 working days: QLD, TAS
~ 10 working days: WA
~ 14 working days: NT

We do our best to estimate delivery dates based on info from our couriers. If your area is experiencing severe weather, natural disasters or other unscheduled events, it may take longer for your order to arrive.

Back-orders
Back-ordered items can be ordered and will be dispatched when they're back in stock at our warehouse. You’ll receive an email notification when your back-ordered items are dispatched.

Pre-orders
Pre-orders are products that haven't been released and are coming soon. They'll be dispatched as soon as they become available and you’ll receive an email notification when your pre-ordered items are on their way to you.

International orders

International orders will have the actual shipping cost calculated after checkout. Our customer service team will contact you with the available shipping options.

IMPORTANT: Always double check your mailbox, packages can be small and do not always need to be dropped off at your front door. Make sure to ask your family members or roommates that you live with to see if they picked up your package. If you have a front desk be sure to check in with the desk attendant.

For further questions or concerns, feel free to reach out to us at sales@seatorch.com.au