Returns & Exchanges

What is your return policy?

We understand that your gear may not always work out for everyone's adventures! We provide returns for orders within 30 days of purchase.

• • To receive a full refund, your item must be sent back in its original packaging and condition (used items not in their original packaging will NOT be accepted).
  • For refunds to credit cards, we deduct $5 per item to cover restocking costs unless the item is damaged or defective upon arrival.
  • Refunds will be processed once products are received by us and we approve of the condition.
  • Request and receive your return label here.
  • Unfortunately, we do not accept returns or exchanges for SALE items or international orders.
    

What is your exchange policy?

If you prefer items in another color, or size, simply return the original, unused product back to us for a refund and place a new order on earthpak.com. Product return must be initiated within 30 days of purchase, and customers are responsible for a $5 restocking fee per item unless the item is damaged or defective upon arrival.

• • Request and receive your return label here.
  • Exchanges are not always guaranteed, as our products sell fast during busy seasons and items in stock may be limited.

What is your "Gardener Guarantee"?

As always, we offer an "Adventure Guarantee" to our customers if you find that you run into any issues with your gear (something isn't working right, etc.). Please reach out to us at sales@seatorch.com.au so that we can better assist you; our Customer Service team will be happy to work with you and/or ship out replacement gear or accessories if needed!